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	<title>Pinyadda&#039;s Blog: Media Start-up Blog &#187; Product</title>
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	<link>http://blog.pinyadda.com</link>
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		<title>Why You &amp; Your Blog Should be on Pinyadda</title>
		<link>http://blog.pinyadda.com/2010/08/20/why-you-our-blog-should-be-on-pinyadda/</link>
		<comments>http://blog.pinyadda.com/2010/08/20/why-you-our-blog-should-be-on-pinyadda/#comments</comments>
		<pubDate>Fri, 20 Aug 2010 14:20:53 +0000</pubDate>
		<dc:creator>Cheryl Morris</dc:creator>
				<category><![CDATA[Product]]></category>
		<category><![CDATA[Publishers]]></category>
		<category><![CDATA[blogging]]></category>
		<category><![CDATA[guide]]></category>
		<category><![CDATA[inbound marketing]]></category>
		<category><![CDATA[media]]></category>
		<category><![CDATA[social media]]></category>
		<category><![CDATA[social web]]></category>

		<guid isPermaLink="false">http://blog.pinyadda.com/?p=2108</guid>
		<description><![CDATA[Do you want your blog to get found? Are you looking to drive new, loyal readers to it? Do you want to expand your thought leadership? Are you tired of your tweeted links evaporating? Do you want to create conversation around your content? Whether you&#8217;re blogging for yourself or your business, Pinyadda&#8217;s platform allows you [...]]]></description>
			<content:encoded><![CDATA[<p><img class="alignright" src="http://freelancewritinggigs.com/networkblogging/wp-content/uploads/2009/10/blog.jpg" alt="" width="142" height="144" /></p>
<p><em>Do you want your blog to get found? Are you looking to drive new, loyal readers to it? Do you want to expand your thought leadership? Are you tired of your tweeted links evaporating? Do you want to create conversation around your content? </em></p>
<p>Whether you&#8217;re blogging for yourself or your business, Pinyadda&#8217;s platform allows you to connect your content with the people interested in it and create community around it. Here are the top 5 reasons you and your blog should be on Pinyadda:</p>
<h3><span id="more-2108"></span>Reach new readers</h3>
<p><img class="alignleft" src="http://anhblog.net/Images/up-website-traffic.jpg" alt="" width="75" height="75" />When you publish a post on your blog, Pinyadda places it into topic-based feeds. People choose to follow these topic feeds so if, for example, your post covers <a href="http://www.pinyadda.com/term/mobile">mobile</a> and <a href="http://www.pinyadda.com/term/social-media">social media</a>, anyone following those topics will see the post in their feeds. Many people discover new sites from posts they read in their topic feeds and in turn follow that site. While the average online news reader visits 2-4 sites regularly, the average Pinyadda member follows 12-16 sites!</p>
<p>Users also discover new sites by visiting the <a href="http://www.pinyadda.com/newsstand">Newsstand</a> on Pinyadda, an interactive way to connect people with the content, sites, and people who match their interests. For example, users can find recommended sites related to a particular topic. The Newsstand is also the first place new users are dropped when they register for Pinyadda, so it is one of the most frequented visited pages by the community.</p>
<h3>Curate your posts</h3>
<p><a href="http://blog.pinyadda.com/wp-content/uploads/2010/08/PinVector.png"><img class="size-full wp-image-2134 alignleft" title="PinVector" src="http://blog.pinyadda.com/wp-content/uploads/2010/08/PinVector.png" alt="" width="68" height="68" /></a>You actively curate your content within the Pinyadda community by sharing it (we call this pinning), perhaps asking a specific question about the content or summarizing what it is about. When you pin an article, everyone following you on Pinyadda will see that you shared it (similar to a tweet on Twitter) and they can then pin and discuss the article too, passing it along to their friends and followers. These pins also hit a community feed that people visit to discover what’s currently being pinned and discussed on Pinyadda.</p>
<h3>Reward your top readers</h3>
<p><img class="alignleft" src="http://www.pinyadda.com/templates/pinyadda_new/lib/images/AmbassasdorBadgeLarge.png" alt="" width="75" height="75" />People who pin and discuss your blog posts regularly can become the <a href="http://vimeo.com/12934492">Ambassador of your site</a>. This is part of what we call value mechanics on Pinyadda, automatically rewarding your top users, and allowing them to boast the status on their <a href="pinyadda.com/profile/cheryllmorris">profiles</a>. Knowing your Ambassadors also allows you to get to what other content they follow and the people who follow them.</p>
<h3>Establish influence</h3>
<p><img class="alignleft" src="http://www.pinyadda.com/templates/pinyadda_new/lib/images/MavenBadgeLarge.png" alt="" width="75" height="75" />Another part of Pinyadda’s value mechanics are <a href="http://vimeo.com/12934492">topic Mavens</a>. You become the Maven of a topic that your blog covers by pinning and discussing news and blog posts related to it. Mavens and Ambassadors are featured heavily in the Pinyadda community – from feed pages and the Pinyadda Newsstand to our weekly newsletter and blog posts where we promote all the top people and influencers on Pinyadda. Being featured in this way means more people will follow you on Pinyadda and find your blog’s content.</p>
<h3>Create community</h3>
<p><img class="alignleft" src="http://dumais.us/newtown/blog/wp-content/uploads/2009/04/conversation.jpg" alt="" width="75" height="75" />As you begin to pin and discuss your posts as well as other articles, you will begin to create community around your content. Regardless of whether you are discussing your own blog posts, other content on the same topic your blog covers or general news, this activity on Pinyadda is <a href="http://www.hubspot.com/inbound-marketing-hub/">inbound marketing</a> for your blog. Once people feel that they have a connection with you and see you as a real person, they&#8217;ll be much more likely to help evangelize your content and come back for more. As any social media pro will tell you, it&#8217;s all about conversation!</p>
<p>__________</p>
<p><em>How do you use Pinyadda with your blog? Let us know in the comments!</em></p>
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		<title>A Framework For Landing Page Design: Emotion and Information</title>
		<link>http://blog.pinyadda.com/2010/07/31/a-framework-for-landing-page-design-emotion-and-information/</link>
		<comments>http://blog.pinyadda.com/2010/07/31/a-framework-for-landing-page-design-emotion-and-information/#comments</comments>
		<pubDate>Sat, 31 Jul 2010 15:08:01 +0000</pubDate>
		<dc:creator>Austin Gardner-Smith</dc:creator>
				<category><![CDATA[Product]]></category>
		<category><![CDATA[Design]]></category>
		<category><![CDATA[landing pages]]></category>

		<guid isPermaLink="false">http://blog.pinyadda.com/?p=1798</guid>
		<description><![CDATA[Landing page design should focus on satisfying two key needs: emotion and information. ]]></description>
			<content:encoded><![CDATA[<p><strong><img title="web design" class="alignleft" src="http://thenextweb.com/wp-content/uploads/2009/05/thingstouch-interfacestilllife-600x400.jpg" alt="Design image" width="216" height="144" />D</strong>esigning landing pages for web applications is one of the most difficult and yet most important tasks facing any product manager or designer. As the first face you show to the world, landing pages must communicate the mission, values, purpose, and function of the application in a matter of a few seconds. As we begin a journey to revamp our landing pages again, I&#8217;ve been thinking a lot about what the key drivers of successful landing pages are. In the end, it&#8217;s all about conversion &#8211; how much work can the page do for you. But on the way to clicking the &#8216;Sign Up&#8217; button, there&#8217;s a lot that can happen.</p>
<p>Users end up at a landing page for all kinds of reasons, and with hugely variant degrees of preconceived knowledge about the product or service. Creating a page that speaks to everyone who visits your site is nearly impossible, but it&#8217;s a challenge that must be tackled. So how can we create a framework that allows us to think about the challenges of communicating with visitors without trying to single out each individual personality? I&#8217;m not convinced that anyone can answer that question, but there are two key aspects of the design that I&#8217;m thinking about as needs to address: emotion and information.</p>
<p><strong><img title="emotion" src="http://www.stadtwanderer.net/wp-content/uploads/Emotion-Masks-760100.jpg" alt="emotion" width="207" height="163"  class="alignleft" />Emotion: </strong>Regardless of how much we like to consider ourselves intellectual beings, we&#8217;re hard-wired to have emotional responses to visual stumuli. The web, as a very visual medium, requires us to consider the way designs impact the emotional satisfaction of those that visit our pages. There&#8217;s an instant response to the overall aesthetic of a page, driven by things like color and symmetry. Designing landing pages that create an emotional response is, by its very nature, an art more than a science. But it can be tested &#8211; five second tests, word association questions, and eye-tracking are all tools that can be used to get a general sense of what creates and emotional response and what doesn&#8217;t. The thing to remember about the emotional component is that it&#8217;s the first thing triggered &#8211; long before any text is read or any language can be processed. In fact, it&#8217;s likely that the initial emotional response <em>prevents </em>the processing of text and language until it&#8217;s over.</p>
<p><strong><img class="alignleft" title="info" src="https://campus.beloit.edu/library/InfoLitHead.jpg" alt="information" width="176" height="205" />Information: </strong>The other side of the equation is the need for users to be informed. If the immediate emotional response is positive enough to keep a visitor from closing the page, the cerebral aspect of their brains will start searching for clues that satisfy curiosity and setup expectations. What&#8217;s going on here? What do I have to do? What&#8217;s going to happen next? These are the questions that a user is asking him or herself when they encounter any new service or application. Answering these questions as specifically as possible is important, but over-specificity can drive people with pre-conceptions away. If the service is described as something that&#8217;s useful for people who need mustard-spreading widgets (they&#8217;re in high demand these days), then you risk driving away those who might want to use the product to spread ketchup. Beyond the language of the initial description, we want to make sure we provide enough information to keep those who aren&#8217;t convinced on our domain as they continue to consider their options. While I&#8217;ve thought before that providing fewer options for more information might lead to more conversions, in recent weeks I&#8217;ve come to believe that it&#8217;s more effective to keep someone on your domain for as long as possible, and provide them with as many chances to convert as possible. If they&#8217;re not sure, I&#8217;d much rather have them click through to a &#8216;Learn More&#8217; page than hit the back button and leave me forever.</p>
<p>Finding the right balance between emotional response and information expectations is difficult and probably impossible to master. But thinking about the ways that people respond to the design of your landing pages is critical to creating pages that convert well and create positive feelings for people that choose to convert. In the coming weeks we&#8217;ll be rolling out a new series of landing pages that can hopefully address these challenges in interesting and creative ways, and I&#8217;ll try to chronicle as much of that process as I can.</p>
<p><strong>In the meantime, what are your own thoughts about landing pages? What do you look for as a user, or if you&#8217;re a designer, which challenges do you focus on? Leave a comment and let me know what you think.<br />
</strong></p>
<div><strong><br />
</strong></div>
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		<title>Updates, New Badges, and the Summer of Yadda</title>
		<link>http://blog.pinyadda.com/2010/06/02/updates-new-badges-and-the-summer-of-yadda/</link>
		<comments>http://blog.pinyadda.com/2010/06/02/updates-new-badges-and-the-summer-of-yadda/#comments</comments>
		<pubDate>Thu, 03 Jun 2010 00:50:09 +0000</pubDate>
		<dc:creator>Austin Gardner-Smith</dc:creator>
				<category><![CDATA[Product]]></category>
		<category><![CDATA[Publishers]]></category>
		<category><![CDATA[Badges]]></category>
		<category><![CDATA[Pinyadda]]></category>

		<guid isPermaLink="false">http://blog.pinyadda.com/?p=980</guid>
		<description><![CDATA[Things are moving fast at Pinyadda HQ and we wanted to make sure to keep everyone in the loop about what we&#8217;ve been up to. Yaddapalooza was a huge success, with hundreds of people coming out to celebrate our progress and cheer for the future, and we&#8217;re super pumped to turn on the gas and [...]]]></description>
			<content:encoded><![CDATA[<p>Things are moving fast at <a href="http://www.pinyadda.com">Pinyadda</a> HQ and we wanted to make sure to keep everyone in the loop about what we&#8217;ve been up to. <a href="http://www.facebook.com/home.php#!/album.php?aid=172728&amp;id=178654312897&amp;ref=mf">Yaddapalooza</a> was a huge success, with hundreds of people coming out to celebrate our progress and cheer for the future, and we&#8217;re super pumped to turn on the gas and really take Pinyadda to the next level. Here&#8217;s a quick rundown of the cool stuff we&#8217;ve shipped in the last few weeks:</p>
<p><strong>The Newsstand</strong></p>
<p><a href="http://blog.pinyadda.com/wp-content/uploads/2010/06/newsstand.png"><img class="alignleft size-full wp-image-981" title="newsstand" src="http://blog.pinyadda.com/wp-content/uploads/2010/06/newsstand.png" alt="" width="100" height="88" /></a>Our users needed a better way to find new people, sites, and topics to follow that allowed them to do three main things: find a known quantity (e.g. a person or site whose name they were sure of), find unknown quantities with a known criteria (e.g. sites that have content about cars), and browse content by category in a way that was intuitive and fun. We&#8217;re pretty happy with the way it came out and we&#8217;re eager to hear your feedback about how to make it even better.</p>
<p><strong>New Badges</strong></p>
<p><strong><span id="more-980"></span></strong>If you haven&#8217;t heard about the release of our partner badges, go check out <a href="http://blog.pinyadda.com/tag/badges/">the May 19th series of posts</a>. Today we pushed three new badges of our own with the intent of fostering bigger and better discussions, and having a little bit of fun with some of the great publishers and topics that make up Pinyadda&#8217;s unique content ecosystem.</p>
<p><a href="http://blog.pinyadda.com/wp-content/uploads/2010/06/61Badge.png"><img class="alignleft size-thumbnail wp-image-982" style="margin: 0 10px;" title="61Badge" src="http://blog.pinyadda.com/wp-content/uploads/2010/06/61Badge-150x150.png" alt="" width="90" height="90" /></a>The <strong>Watercooler Badge</strong> is awarded to all participants in a conversation that really takes off &#8211; like <a href="http://www.pinyadda.com/6175433#id">this one about the Cape Wind project</a> &#8211; so that we can reward the users that really drive dialog around particular items. More voices in a conversation means more points of view get represented and shared, and that&#8217;s really what Pinyadda is all about. Pick an item you&#8217;re passionate about (or one that&#8217;s really funny) and make a push for the Watercooler Badge today.</p>
<p><a href="http://blog.pinyadda.com/wp-content/uploads/2010/06/63Badge.png"><img class="size-thumbnail wp-image-983 alignleft" style="margin: 0 10px;" title="63Badge" src="http://blog.pinyadda.com/wp-content/uploads/2010/06/63Badge-150x150.png" alt="You Got Iced, Bro." width="90" height="90" /></a></p>
<p>The <strong>You Got Iced Badge</strong> is our homage to a new social phenomena that&#8217;s sweeping the country, pioneered by <a href="http://www.brosicingbros.com">some true visionaries</a> down South. We won&#8217;t tell you exactly how this badge is unlocked, but we think it&#8217;ll be pretty self-explanatory after a few of your followers get cyber-iced on Pinyadda.</p>
<p><a href="http://blog.pinyadda.com/wp-content/uploads/2010/06/62Badge.png"><img class="alignleft size-thumbnail wp-image-984" style="margin: 0px 10px; clear: both;" title="62Badge" src="http://blog.pinyadda.com/wp-content/uploads/2010/06/62Badge-150x150.png" alt="" width="90" height="90" /></a></p>
<p>The <strong>Zuck It Badge</strong>, awarded in honor a certain CEO who&#8217;s been in the press quite a bit lately, is unlocked by following &#8211; well, we think you can figure it out. Needless to say, this is a badge you&#8217;ll want to make sure you share on Facebook.</p>
<p><strong>Updates</strong></p>
<p>There&#8217;s also a ton of little stuff we&#8217;ve been cleaning up on the site &#8211; everything from new Follow buttons and badge-sharing features to some language changes (&#8216;My People&#8217; in the lefthand nav area is now &#8216;Home&#8217;) and performance enhancements. If you&#8217;ve got questions, or find one of those pesky little bugs, let us know. Because sharing is caring.</p>
<p>As the temperature rises this summer and your desk job starts to get more and more intolerable &#8211; <a href="http://www.pinyadda.com/">head on over to the &#8216;Yadda</a>. We&#8217;ll hook you up with great content, better conversation, and our own digitized version of a frosty cold beverage. While you&#8217;re at, bring some friends &#8211; because unlike your ugly Aunt Gertrude, we love new visitors.</p>
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		<title>Notes from a Lean Startup Case Study</title>
		<link>http://blog.pinyadda.com/2010/03/30/notes-from-a-lean-startup-case-study/</link>
		<comments>http://blog.pinyadda.com/2010/03/30/notes-from-a-lean-startup-case-study/#comments</comments>
		<pubDate>Tue, 30 Mar 2010 20:00:51 +0000</pubDate>
		<dc:creator>Austin Gardner-Smith</dc:creator>
				<category><![CDATA[Product]]></category>
		<category><![CDATA[Startups & Boston]]></category>
		<category><![CDATA[customer development]]></category>
		<category><![CDATA[Design]]></category>
		<category><![CDATA[Lean Startup]]></category>
		<category><![CDATA[product/market fit]]></category>
		<category><![CDATA[Startups]]></category>

		<guid isPermaLink="false">http://blog.pinyadda.com/?p=643</guid>
		<description><![CDATA[Last week Cheryl and I did a quick case study about Pinyadda&#8216;s application of the lean startup mentality as part of the lean startup Boston meetup group. There&#8217;s a link to the video of the full presentation at the bottom of this post, but I thought I&#8217;d run through a couple of the key points  [...]]]></description>
			<content:encoded><![CDATA[<p><img class="alignleft" title="Lean Startup" src="http://photos4.meetupstatic.com/photos/event/8/a/7/3/600_11255443.jpeg" alt="" width="143" height="149" />Last week Cheryl and I did a quick case study about <a href="http://www.pinyadda.com">Pinyadda</a>&#8216;s application of the lean startup mentality as part of the <a href="http://www.meetup.com/Lean-Startup-Circle-Boston/">lean startup Boston meetup group</a>. There&#8217;s a link to the video of the full presentation at the bottom of this post, but I thought I&#8217;d run through a couple of the key points  I tried to stress in talking about our experience that I think is worth saying again. But let me also be clear that these are my opinions and not necessarily part of the formal (or informal, for that matter) lean approach.</p>
<p><em>&#8211; </em><strong><em>Being lean is about doing things that make sense and about being efficient, not necessarily about following every step of the &#8216;methodology&#8217; to a T.</em></strong></p>
<p><strong><em><span id="more-643"></span></em></strong></p>
<p>The lean startup movement/philosophy/methodology has lots to teach businesses and entrepreneurs of all shapes and sizes, but it&#8217;s not a live-or-die guide to building a successful company. In building <a href="http://www.pinyadda.com">Pinyadda</a> we&#8217;ve done some things a little backwards and maybe a few others a little out of order, but for us it&#8217;s become clear that being lean is about lightweight, fast product iteration and hands-on customer development. The exact methods we use to achieve these goals have changed and will continue to change and evolve along with us.</p>
<p>Did we smoke test hundreds of landing pages? No. Did we build a product with the absolute minimum feature set? No. Have we learned and improved by integrating customers early and continuously iterating based on their feedback? Yes. The main point here is that it&#8217;s a good idea to read and absorb as much as you can, but don&#8217;t drive yourself crazy trying to implement the latest and greatest trends. Every business will have different customers and different products that demand different tactics and different solutions. Do what&#8217;s best for you.</p>
<p><em>&#8211; <strong>Measurement takes many forms. </strong></em></p>
<p><strong> </strong>With most Web 2.0 &#8211; style products, what you&#8217;re building is not so much a &#8216;product&#8217; in the traditional sense as an experience. In this vein, while it&#8217;s really important to measure things like clicks and actions and pageviews that can be quantified, it&#8217;s also important to realize that actions are often dictated by psychological and emotional reactions which cannot be easily quantified.</p>
<p>A careful reading of most lean materials will reveal that qualitative data (surveys, interviews, observations) can often be as useful or more useful than all the numbers in the world. There are certainly instances where the reverse is also true, but the main point is not to throw feedback out the window because it&#8217;s not numeric in nature. Some of the most important feedback we&#8217;ve ever received about <a href="http://www.pinyadda.com">Pinyadda</a> has come in casual conversation over a few beers.</p>
<p><em>&#8211; <strong>There&#8217;s no magic button. </strong></em></p>
<p>At first glance, it can seem like the lean startup approach makes for clean periods of structured action, where one piece fits nicely into the next. The truth is that it&#8217;s nearly impossible to suddenly declare yourself &#8220;done&#8221; with one stage and simply transition cleanly to the next step. Often (especially in the early stages) things are muddled and it&#8217;s very difficult to tell exactly where you are in the life-cycle of the company (this isn&#8217;t made any easier by the fact that most entrepreneurs are, by nature, somewhat delusional). And even if you can get a good sense for where you are, trying to plot a course into the next phase can be daunting.</p>
<p>Going back to the first point &#8211; there&#8217;s no formula for this stuff. We have a general idea about where <a href="http://www.pinyadda.com">Pinyadda</a> stands with our customers and we&#8217;ve defined some tangible goals for ourselves that should manifest over the foreseeable term (for us, about 3-6 weeks at a time). But we don&#8217;t sit around wondering if we&#8217;re in Phase 1.3 or 1.4. Set a goal, use your core philosophies as a guide, and then do everything necessary to achieve it.</p>
<p>Here&#8217;s the video of the presentation. Thanks to <a href="http://twitter.com/msmamet">Matthew Mamet </a>of <a href="http://www.editme.com">EditMe </a>for the recording. <a href="http://ow.ly/1rSRf">Matt&#8217;s original post on the meetup</a> is worth a read as well.</p>
<p><object classid="clsid:d27cdb6e-ae6d-11cf-96b8-444553540000" width="400" height="225" codebase="http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab#version=6,0,40,0"><param name="allowfullscreen" value="true" /><param name="allowscriptaccess" value="always" /><param name="src" value="http://vimeo.com/moogaloop.swf?clip_id=10480819&amp;server=vimeo.com&amp;show_title=1&amp;show_byline=1&amp;show_portrait=0&amp;color=&amp;fullscreen=1" /><embed type="application/x-shockwave-flash" width="400" height="225" src="http://vimeo.com/moogaloop.swf?clip_id=10480819&amp;server=vimeo.com&amp;show_title=1&amp;show_byline=1&amp;show_portrait=0&amp;color=&amp;fullscreen=1" allowscriptaccess="always" allowfullscreen="true"></embed></object></p>
<p><a href="http://vimeo.com/10480819">Boston Lean Startup Circle &#8211; Pinyadda</a> from <a href="http://vimeo.com/msmamet">Matthew Mamet</a> on <a href="http://vimeo.com">Vimeo</a>.</p>
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		<title>Pirates Are Super Awesome, Metrics Are Kinda Cool, but Pirates+Metrics = Super Awesome Cool</title>
		<link>http://blog.pinyadda.com/2010/03/22/pirates-are-super-awesome-metrics-are-kinda-cool-but-piratesmetrics-super-awesome-cool/</link>
		<comments>http://blog.pinyadda.com/2010/03/22/pirates-are-super-awesome-metrics-are-kinda-cool-but-piratesmetrics-super-awesome-cool/#comments</comments>
		<pubDate>Mon, 22 Mar 2010 16:16:39 +0000</pubDate>
		<dc:creator>Austin Gardner-Smith</dc:creator>
				<category><![CDATA[Product]]></category>
		<category><![CDATA[customer]]></category>
		<category><![CDATA[customer development]]></category>
		<category><![CDATA[Design]]></category>
		<category><![CDATA[Lean Startup]]></category>
		<category><![CDATA[Startups]]></category>
		<category><![CDATA[strategy]]></category>

		<guid isPermaLink="false">http://blog.pinyadda.com/?p=561</guid>
		<description><![CDATA[I like pirates. A lot. I&#8217;m from a place where people spend a lot of time on boats and we played Coasties and Pirates instead of Cowboys and Indians. So when I first heard about this dude named Dave McClure who was spreading something called  &#8221;Startup Metrics for Pirates&#8221; I was pumped. Turns out this stuff [...]]]></description>
			<content:encoded><![CDATA[<p>I like <a href="http://www.icanhasmotivation.com/wp-content/uploads/2009/06/pirates.jpg">pirates</a>. A lot. I&#8217;m from a <a href="http://people.seas.harvard.edu/~leslie/Charts/13235_1.gif">place where people spend a lot of time on boats</a> and we played <a href="http://www.defense.gov/DODCMSShare/NewsStoryPhoto/2005-08/20050804104655_coasties.jpg">Coasties</a> and Pirates instead of Cowboys and Indians. So when I first heard about this dude named Dave McClure who was spreading something called  &#8221;<a href="http://500hats.typepad.com/500blogs/2007/09/startup-metrics.html">Startup Metrics for Pirates</a>&#8221; I was pumped.</p>
<p><img class="alignleft" title="South Park Pirates" src="http://images.starpulse.com/news/media/south-park-pirates.jpg" alt="" width="253" height="196" /></p>
<p>Turns out this stuff is useful for people who are pirate-neutral, maybe even those with an aversion to pirates (I don&#8217;t understand you). I could sum it up  but you&#8217;re much better off checking out <a href="http://www.slideshare.net/dmc500hats/startup-metrics-for-pirates-long-version">the presentation</a> or watching a <a href="http://www.youtube.com/watch?v=irjgfW0BIrw">video of Dave</a> giving the basic talk. But the gist is pretty simple: <strong>measure the stuff that matters, don&#8217;t measure the stuff that doesn&#8217;t. </strong>This might seem like an easy thing to do, but in reality it can be pretty easy to confuse getting a lot numbers with getting the right numbers.</p>
<p><span id="more-561"></span></p>
<p>We&#8217;ve measured a whole bunch of stuff over the course of our time at <a href="http://www.pinyadda.com">Pinyadda</a>, and we&#8217;re still zeroing in on exactly what we need and what the best ways are to quantify those metrics. What works for our business almost certainly won&#8217;t work for yours or anyone else&#8217;s, and it takes time to figure out the magic concoction that can quickly and easily provide accurate insight into what&#8217;s really going on.</p>
<p>In our current phase, we&#8217;re focusing on two key aspects of the AARRR model &#8211; Activation and Retention. At the moment, these are the two most important things that we need to figure out: <strong>how and when are people getting to the &#8216;aha&#8217; moment with Pinyadda, and what keeps them coming back?</strong> By drilling down and taking a really close look at these specific aspects of our product over the last month, we&#8217;ve been able to do a couple of key things that have kept us focused on making the right product iterations instead of spreading feature lists all over the whiteboards and then spinning around in tight circles:</p>
<p>1) We asked some really specific but straightforward questions about how people were using our product. These are things like &#8220;how many people does someone need to follow before they start Pinning articles consistently,&#8221; and &#8220;of the people who login most, do they follow more people, sites, or topics?&#8221; We&#8217;ve had this data all along but we&#8217;d always cast it in terms of feature use or product analysis. Spinning the questions this way, to make them centered on the people instead of the product, makes the information more useful, easier to understand and much more actionable.</p>
<p style="text-align: left;">2) We invested a small but invaluable amount of time in building some reporting features for ourselves. Raw data is wonderful and we have lots of it, but if it takes an hour harvest and organize it&#8217;s not really useful to us on the daily. Taking hours away from pure product development to work on this is a little hard to swallow, but sacrificing a few Friday nights to do it might save weeks of wasted effort later if you can avoid building a single doomed feature. Plus, it&#8217;s a good environment to mess around with some new toys (I used a lot of <a href="http://www.css3.info/">CSS3</a>, which I don&#8217;t use much in production, and also got comfortable with a great visualization library called <a title="http://code.google.com/p/flot/" href="http://">Flot</a>). Here&#8217;s a sneak peak:</p>
<p style="text-align: left;"><a href="http://blog.pinyadda.com/wp-content/uploads/2010/03/Picture-12.png"><img class="aligncenter size-large wp-image-564" title="Picture 1" src="http://blog.pinyadda.com/wp-content/uploads/2010/03/Picture-12-1024x487.png" alt="" width="502" height="239" /></a></p>
<p>3) We set some tangible goals for user activity and retention. We&#8217;ve always done goal setting but narrowing the focus has helped everyone on the team look at their area of focus from a common perspective. When you&#8217;re as small as we are it can be hard not to get lost in your own little corner. Keeping our eyes on a small and focused goal set makes it easier to stay on the same page. The results have been great and it&#8217;s been awesome to feel the team catch its collective stride.</p>
<p><img class="alignright" title="Dave McClure" src="http://500hats.typepad.com/.a/6a00d834517b5669e201053641e9dc970b-150wi" alt="" width="150" height="173" /></p>
<p><a href="http://en.wikipedia.org/wiki/Fuck">McClure&#8217;s language</a> may be a bit blue, but the message should be taken to heart by small teams everywhere. It&#8217;s helped us not because we follow it to a T or take every word as truth, but because it just makes sense. Every business will have to find its own way, and what makes sense to measure will vary widely. But <strong>by thinking critically about metrics before spewing numbers all over the place, coloring the things you measure in terms of people and not faceless features, and keeping team members aligned toward small but focused tasks, you can channel the spirit of pirates and strive forward in the search for internet booty.</strong></p>
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		<title>KISSmetrics vs. Google Analytics</title>
		<link>http://blog.pinyadda.com/2010/02/08/kissmetrics-vs-google-analytics/</link>
		<comments>http://blog.pinyadda.com/2010/02/08/kissmetrics-vs-google-analytics/#comments</comments>
		<pubDate>Mon, 08 Feb 2010 19:14:46 +0000</pubDate>
		<dc:creator>Austin Gardner-Smith</dc:creator>
				<category><![CDATA[Product]]></category>
		<category><![CDATA[Startups & Boston]]></category>
		<category><![CDATA[KISSmetrics]]></category>
		<category><![CDATA[Lean Startup]]></category>
		<category><![CDATA[Pintelligence]]></category>
		<category><![CDATA[Pinyadda]]></category>

		<guid isPermaLink="false">http://blog.pinyadda.com/?p=295</guid>
		<description><![CDATA[Like most other startups using the lean startup methodology, we&#8217;ve become pretty obsessed with tracking data. We track all kinds of stuff, from internal product metrics to external referrals to conversions via the various funnels we&#8217;ve set up. We rely on these numbers to help us make key product decisions, to tell us where we [...]]]></description>
			<content:encoded><![CDATA[<p>Like most other startups using the <a href="http://www.startuplessonslearned.com/2008/09/lean-startup.html">lean startup methodology</a>, we&#8217;ve become pretty obsessed with tracking data. We track all kinds of stuff, from internal product metrics to external referrals to conversions via the various <a href="http://www.theoffside.com/wp-content/uploads/2007/01/beer-funnel.jpg">funnels </a>we&#8217;ve set up. We rely on these numbers to help us make key product decisions, to tell us where we should focus our marketing efforts, and generally to find out what&#8217;s working and what&#8217;s not. For a company still wiggling our way into <a href="http://startup-marketing.com/the-startup-pyramid/">product/market fit</a>, these numbers are our currency, and it&#8217;s important that we get them right.</p>
<p><span id="more-295"></span></p>
<p>We use several sets of tools to measure data, and each has its own strengths and weaknesses. In order to ensure validity, we often cross-reference these data sets against each other to make sure we&#8217;re getting the most accurate numbers possible. While I often wish there were a single solution to this problem that could provide reliable and accurate data in one place, I do find some sort of sick comfort in knowing that outliers and tracking errors can be mostly avoided by the built-in redundancy in our tracking methods. But however much satisfaction, validation, and useful insight comes from looking at the compiled data sets, there&#8217;s no doubt that tracking and gathering data can be a huge pain in the ass.</p>
<p>Here&#8217;s a rough outline of what we track and how:</p>
<p>- <strong>Traffic acquisition:</strong> We use <a href="http://www.google.com/analytics">Google Analytics</a> for most of the basic stuff, and when I&#8217;ve taken the time to check it against some of our other sources the numbers on a high-level basis seem to be fairly accurate. Lately it&#8217;s seemed to have a hard time grabbing accurate absolute referral numbers, but the search term referral information can&#8217;t be beat.</p>
<p>- <strong>Conversion: </strong>This is a huge metric for any startup so it makes sense that we use every tool in the arsenal on this one. Some high-level goals are tracked through Google Analytics, but the process of hacking javascript events to resemble pages and then setting up URL-oriented funnels really doesn&#8217;t work well for us, since almost all of our pages are dynamically loaded and changed. This is where <a href="http://www.kissmetrics.com">KISSmetrics</a> really shines, and we&#8217;re using it a lot to track our specific conversion funnels. Since we load different value props based on referral, it&#8217;s really important to have  Javascript-based tracking, especially at the top of conversion funnels. We can use database events to construct records for true conversion events, but the views and clicks that lead up this are really easy to define in KISS Metrics. Like I said, we cross-check a lot of these numbers against our own internal tracking of insertions and server requests, but so far we&#8217;ve had little to no discrepancy between our numbers and KISS Metrics. Which is sweet. Check out <a href="http://www.ashmaurya.com/2009/12/a-first-look-at-some-metrics-numbers/">this killer post</a> if you want a more detailed breakdown of what KISS can do.</p>
<p>- <strong>A/B and Multivariate Testing: </strong>If conversion is our most important metric, then A/B data is our most important weapon. <a href="https://www.google.com/accounts/ServiceLogin?hl=en&amp;service=websiteoptimizer&amp;continue=https%3A%2F%2Fwww.google.com%2Fanalytics%2Fsiteopt%2F%3Fet%3Dreset%26hl%3Den&amp;utm_campaign=en&amp;utm_source=en-ha-na-us-bk&amp;medium=ha&amp;term=google%20website%20optimizer">Google Website Optimizer</a> rules the roost on this one and it&#8217;s a great tool. One thing we do that&#8217;s really helped to accommodate easier implementation of GWO is to write the page variations dynamically using PHP. By adding fields to the database we&#8217;re calling that are set up specifically to handle the GWO tracking code, as well as any elements we want to test we can create new experiments without ever having to touch the actual code. It&#8217;s not rocket science, but it certainly makes it easier to quickly set up an experiment.</p>
<p>- <strong>Retention, Engagement, and Referral:</strong> Most of this we track using our own internal systems, but we&#8217;re using KISS Metrics again to track some very specific action funnels (how far users get in various setup processes, the various ways in which they send invitations) that are primarily Javascript-based. Again, we could probably use Google Analytics for  this, but it&#8217;s hard to resist the simplicity of the KISS Metrics reporting interface. We do use Google Analytics for some basic pageview numbers and for some of our external link tracking, to give us a broad sense of how people are using the product. When we identify something we want to take a closer look at, we&#8217;ll build a little component or move to an event-based tracking system.</p>
<p>There&#8217;s more to it, but those are the basics. For what it&#8217;s worth, here&#8217;s a quick analysis of the two tools we use the most, as I see them:</p>
<p>- <strong>Google Analytics:</strong></p>
<ul>
<li><span style="color: #339966;">PRO</span> Powerful. I mean, wow. You can do pretty much whatever you want with this tool, provided you can figure it out.</li>
<li><span style="color: #ff0000;">CON</span> It&#8217;s impossible to really figure out all the way. I&#8217;m sure there are some <a href="http://www.ppc-advice.com/2009/06/29/avinash-kaushik-interview-google-analytics-guru/">gurus</a> out there using every single feature, but I often spend so much time navigating the interface that&#8217;s hard to remember what I was actually trying to track.<a href="http://blog.pinyadda.com/wp-content/uploads/2010/02/google-analytics-logo2.gif"><img class="alignright size-full wp-image-312" title="google-analytics-logo" src="http://blog.pinyadda.com/wp-content/uploads/2010/02/google-analytics-logo2.gif" alt="" width="218" height="107" /></a></li>
<li><span style="color: #ff0000;">CON </span>Constant fear of reliability <a href="http://failblog.org/">failure</a>. We&#8217;ve had to reset our tracking code a couple times for no apparent reason, and occasionally get data that reflects strange outliers. This probably happens with any analytics suite, but the fear of data voodoo sometimes keeps me up at night.</li>
<li><span style="color: #ff0000;">CON</span> Kills load times. Watch the activity monitor in almost any site you visit. That &#8217;13 of 14 items, still waiting&#8217; text? Yeah, that&#8217;s the GA code.</li>
<li><span style="text-decoration: underline;">Conclusions</span>: A lot like owning a <a href="http://www.ferrari.com/Pages/Country_Selector.aspx">Ferarri </a>with mediocre tires that sometimes won&#8217;t start. In other words, lots of power but hard to steer and just unreliable enough to keep you on your toes.</li>
</ul>
<p>-<strong> KISSmetrics</strong></p>
<ul>
<li><span style="color: #339966;">PRO</span> Event-based tracking. It&#8217;s built from the ground up to accommodate dynamic sites and rich web interfaces. Simple Javascript syntax makes tracking any event a cinch.</li>
<li><span style="color: #339966;">PRO</span> Reporting interface. They built it for regular people to actually use (an amazing concept), and they give you data where the main metric is &#8216;People&#8217;. As in &#8217;20 people clicked on this button.&#8217; So simple, makes such a big difference. <a href="http://blog.pinyadda.com/wp-content/uploads/2010/02/kissmetrics1.jpg"><img class="alignright size-full wp-image-313" title="kissmetrics" src="http://blog.pinyadda.com/wp-content/uploads/2010/02/kissmetrics1.jpg" alt="" width="112" height="81" /></a></li>
<li><span style="color: #339966;">PRO</span> Customer service. They&#8217;re a startup, and they roll lean-style, which means you can get answers to your questions. And quick. My last inquiry on twitter was answered in about <a href="http://twitter.com/KISSmetrics/status/8698176538">15 mins</a>.</li>
<li><span style="color: #ff0000;">CON</span> Limited functionality. Ideally I want this simple model to be able to do some more powerful things. But they&#8217;ll get there soon, no doubt.</li>
<li><span style="text-decoration: underline;">Conclusion</span>: More like owning a slick new <a href="http://www.miniusa.com/">Mini</a> in <a href="http://www.warrenre.com/blog/wp-content/loads/2009/03/beacon-hill-street.jpg">Beacon Hill</a>. Perfect for what it does, looks great, easy-to-use; probably not the right tool for bigger jobs.</li>
</ul>
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